Catering Administrative Assistant

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

Job Summary


What you will do
The Catering Coordinator performs clerical duties such as typing proposals and/or contracts, preparing Banquet Event Orders for Catering Managers, typing thank you letters, preparing master accounts and answering phones. Create room diagrams. Maintain and upkeep Catering filing systems, including vendor information where necessary. Assist Catering Managers for any last minute events as needed. Maintain a professional working environment and attitude.

Assist Catering Managers with lead qualifications and forward leads to appropriate managers for response. Assist in responding to customers as needed, site preparation; prepare amenities as requested by Catering Managers, cover the phones during lunch and rest breaks and call for final guarantees as requested by Catering Managers. Assist in sending out e-blasts, invitations, and any other marketing materials as requested.

Work with other departments to ensure a smooth transition on each event and resolve issues if necessary. Communicate any last minute changes with banquets and the kitchen to ensure flawless execution of events. Perform daily duties to include door cards, parking information, daily event posting sheet, and parking sticker distribution.

How You will do it
You will make emotional connections with your clients in order to surpass their needs and help them "embrace calm". You will become a service legend in order to ensure we are creating enriching experiences by working collaboratively with the client, as well as with the other team members in the hotel.

Qualifications

Who we are looking for

The Westin South Coast Plaza is seeking associates who are inspired to be their best, individuals who provide an experience for our guests and teammates that are personal, instinctive and renewing. Our ideal candidate is someone who is committed to providing experiences that are better, different and special .

The ideal candidate will possess excellent inter-personal skills and will have the ability to act independently with minimal or no supervision and the ability to communicate customer needs and resolve challenges He/she will possess excellent teamwork, communications skills (both written and oral) and be an innovator with an eye towards constant improvement in guest satisfaction and operating efficiency.

Candidate must be able to multi-task in an area with frequent distractions and interruptions. Must have basic computational and computer skills to include Microsoft Office products (Outlook, Word, Excel, PowerPoint, etc) and be able to type 50 WPM. College degree and ISAC knowledge preferred.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.