Room Attendant - Job Fair (Seasonal)

Job description

Delta Toronto and SOCO Kitchen + Bar Spring Job Fair is being held on March 9, 2017 between 11 am - 1pm for this role. Please bring a copy of your resume on the day.

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels

A bout Delta Toronto:

Situated in the heart of Toronto's Southcore neighbourhood, Delta Toronto stands tall and proud, connecting both locals and visitors with the financial and entertainment district through direct access to the PATH, Union Station and Metro Toronto Convention Centre. We sit center court amongst fans and families; steps away from the city's biggest sporting events, neighbouring cultural events and a revitalized waterfront. With a contemporary Canadian style and service that is effortlessly cool, Delta Toronto is like a breath of fresh air while travelling in one of North America's largest cities.

In April 2015, Delta Hotels was acquired by Marriott International and is now proud to be one of the many brands in their growing portfolio around the world. In September 2016, Marriott and Starwood Hotels merged, making us the biggest and best hotel company in the world. The opportunities for our associates are global and the possibilities are limitless. Designed to exceed the evolving expectations of the modern traveler, Delta Toronto serves as the flagship for Delta's growing collection of hotels.

Our Values:

Most importantly, the successful candidate will demonstrate Marriott's Core Values in all aspects of their job. These include:
· Put people first
· Pursue excellence
· Embrace change
· Act with integrity
· Serve our world

Desired profile

Role Summary:

The primary responsibility of the Room Attendant is to ensure that the cleanliness and the quality of hotel guest's rooms meet the highest industry standards and the superior presentation standards of Delta Toronto, thus providing our guests with an outstanding product.

The Room Attendant's role is an important part of enhancing the Delta Toronto experience for our all our guests, specifically through our proactive approach to ensuring guests receive an elevated guest room experience.

The Room Attendant's responsibilities also include:

·  Ensuring the highest level of guest service by embracing Delta's service philosophy of being welcoming, engaging and exceeding our guests expectations.
·  Ensure the effective implementation of and adherence to Delta Hotels and Resorts Brand Standards.
·  Greeting all our guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality.
·  Resolving guest concerns through service recovery and working collaboratively with fellow leaders and colleagues, to implement change when necessary.
·  Maintain a favourable working relationship with fellow colleagues in Housekeeping and in the Maintenance, as well as with colleagues throughout the hotel/company.
·  Work in a safe and responsible manner, always considering one's own well-being, and that of fellow colleagues and guests.
·  Following and adhering to policies surrounding guest privacy and security.
·  Demonstrate our value of teamwork by genuinely cooperating and assisting fellow colleagues.
·  Both at work and away from work, project a favourable image of the Hotel.

Perform any additional duties as assigned by department leaders.

Physical Requirements:

·  Ability to consistently stand and walk throughout shift.
·  Ability to frequently lift and carry up to 50lbs.
·  Ability to frequently kneel, push, pull and lift throughout shift.
·  Ability to frequently ascend and/or descend ladders, stairs and ramps. ·  Must be available to work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary.
·  Housekeeping or professional cleaning experience is an asset.
·  A friendly and enthusiastic individual with a neat and professional appearance.
·  Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
·  Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail are essential.
·  A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision.
·  Sound written and verbal communication skills are essential.
·  Results oriented with the ability to be flexible and work well in a busy and demanding environment.
·  Must be energetic, enthusiastic and self-motivated.
·  A background check will be required for this position.
·  Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
Notification to Successful Applicants

*Please note: Delta Toronto takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act , 2005 to accommodate its employees in accordance with its legal obligations.

Delta Toronto has a detailed process in place to provide or arrange for workplace accommodations to employees with disabilities. If you have limitations and restrictions, which require accommodation, please contact Sonia Brock at 416-637-5436 or by email at

Please go to the Marriott website to review our accessibility accommodation policy.