Offers “Marriott”

Expires soon Marriott

Restaurant Manager (for Buffet Restaurant)

  • Ho Chi Minh City, Việt Nam
  • Hotels - Restaurants

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

CORE WORK ACTIVITIES

Managing Day-to-Day Operations
• Supervise and manage associates. Manage all day-to-day operations. Understand associate positions well enough to perform duties in their absence.
• Maintain service and sanitation standards in restaurant, bar/lounge and room service areas if applicable.
• Understand and supervise opening and closing procedures including a thorough knowledge of the computer system.
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; leads by example.
• Encourage and builds mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Ensure and maintain the productivity level of associates.
• Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensure compliance with all applicable laws and regulations.
• Ensure compliance with food handling and sanitation standards.
• Ensure associates understands local, state and Federal liquor laws.
• Establish and maintain open, collaborative relationships with associates and ensure them do the same within the team.
• Establish guidelines so associates understand expectations and parameters.
• Monitor alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manage day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empower associates to provide excellent customer service.
• Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
• Handle guest problems and complaints.
• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensure corrective action is taken to continuously improve service results.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manage service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identify the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others.
• Ensure associates are treated fairly and equitably. Strive to improve associate retention.
• Ensure associates receive on-going training to understand guest expectations.
• Solicit associate feedback, utilize an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Strive to improve service performance.
• Ensure recognition is taking place across areas of responsibility.

Additional Responsibilities
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyze information and evaluating results to choose the best solution and solve problems.
• Assist servers and hosts on the floor during meal periods and high demand times.
• Recognize good quality products and presentations.
• Supervise daily shift operations in absence of Assistant Restaurant Manager.
• Oversee the financial aspects of the department including purchasing and payment of invoices.

CANDIDATE PROFILE
Education and Experience
• At least 2 year experience in similar position in 5 star hotels.
• Diploma or bachelor degree in Food Service Management, Hotel and Restaurant Management, Hospitality, or related major.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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