Posting Date Jun 02, 2021 Job Number 21043067 Job Category Food and Beverage & Culinary Location Breadsall Priory Marriott Hotel & Country Club, Moor Road, Derby, DERBYSHIRE, United Kingdom VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International\u2019s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. It\u2019s as simple as that. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\u2019s The JW Treatment™. JOB SUMMARY A great position for a motivated, talented, detail oriented and passionate individual. Our ideal candidate has great customer service abilities, good work ethic, and always goes above and beyond in everything he/she does. Areas of responsibility include Restaurant, Bar and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximise the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for Restaurants/Bars and Room Service. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR \u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets \u2022 Utilizes budgets to understand financial objectives. Leading Food and Beverage Team \u2022 Manages the Restaurant and Bar Team \u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. \u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. \u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. \u2022 Responds quickly and proactively to employee's concerns. \u2022 Provides a learning atmosphere with a focus on continuous improvement. \u2022 Provides proactive coaching and counseling to team members. \u2022 Encourages and builds mutual trust, respect, and cooperation among team members. \u2022 Monitors and maintains the productivity level of employees. \u2022 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. \u2022 Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service \u2022 Provides excellent customer service. \u2022 Responds quickly and proactively to guest's concerns. \u2022 Understands the brand's service culture. \u2022 Drives alignment of all employees to the brand's service culture. \u2022 Sets service expectations for all guests internally and externally. \u2022 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. \u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. \u2022 Serves as a role model to demonstrate appropriate behaviours. \u2022 Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities \u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. \u2022 Conducts performance reviews in a timely manner. \u2022 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. \u2022 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. \u2022 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities: \u2022 Complies with all corporate accounting procedures. \u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. \u2022 Analyzes information and evaluates results to choose the best solution and solve problems. \u2022 Drives effective departmental communication and information systems through logs, department meetings and property meetings. Person on Duty \u2013 supports hotel operation by covering Person on Duty shifts. Including but not limited to: Handles guest problems and complaints. Maintains a strong working relationship with all departments to support property operations and goals Handles emergency response where necessary in line with hotel and Company crisis plans and guidelines. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.