Reservations Supervisor, Pre-Opening - The St. Regis London

Job description

Reservations Supervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional Reservations Supervisor to join our opening team at The St. Regis London. This is more than a supervisory position—this role shapes the very first impression of the guest experience, long before arrival, by crafting personalised, seamless, and thoughtful reservation journeys for the world’s most discerning travellers. As Reservations Supervisor , you will support the Reservations Manager in overseeing all aspects of the reservations operation, ensuring accuracy, refinement, and operational excellence at every touchpoint.

Key Responsibilities

·  Process all reservation requests, amendments, and cancellations received via telephone, email, or other communication channels
·  Identify guest needs and recommend appropriate room types, packages, and experiences
·  Provides guests with information about the Bonvoy loyalty program and processes new enrollments.
·  Input and access data in reservation systems.
·  Verify availability, confirm rates, and explain guarantee, cancellation, and special rate policies to guests and partners
·  Accommodate and record special requests with meticulous attention to detail
·  Respond to challenges or discrepancies in rooming requests and propose suitable alternatives
·  Ensure all billing instructions are correctly set up in line with Accounting standards
·  Troubleshoot and resolve guest booking issues, escalating when necessary
·  Maintain exemplary knowledge of hotel services, facilities, and room categories to support guest enquiries
·  Apply effective sales techniques to maximise revenue and room yield
·  Input, update, and audit data within the reservations system to ensure complete accuracy
Oversee the accuracy of room blocks, reservations, market codes, and group allocations
·  Support the Reservations Manager with scheduling, training, coaching, and supporting team members
·  Uphold confidentiality and protect all proprietary and guest information
·  Maintain a professional, refined appearance in line with St. Regis standards
·  Build strong working relationships with departments across the hotel
·  Perform any additional reasonable tasks as requested by leadership

Core Competencies

We are seeking a polished, detail‑driven professional with a passion for luxury hospitality and the art of personalised service. You should have:

·  At least 2 years of reservations or front‑of‑house experience within hospitality
·  At least 1 year of supervisory experience
·  Strong communication abilities, both written and verbal
·  A refined approach to guest engagement and problem‑solving
·  Excellent organisational skills and accuracy in managing guest data
·  A proactive mindset with the ability to anticipate guest needs
·  Familiarity with hotel reservations systems and revenue‑driven decision making

At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

·  Competitive salary designed to recognise excellence
·  Workplace pension
·  Company sick pay
·  Additional holiday allowance
·  Access to BenefitHub's exclusive retail, wellness and travel privileges
·  Friends & Family preferred rates at Marriott hotels worldwide

Career Development

·  Clear pathway for internal promotions and transfers
·  Cross-department training to refine your craft and broaden your expertise
·  Expert-led development programmes
·  Continuous learning through structured programmes
·  Premium e-learning platform access
·  Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

·  Employee Assistance Programme
·  Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
·  Food & Beverage discounts across Marriott properties
·  Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

·  Award programmes celebrating exceptional performance
·  The Astor Awards
·  Distinctive Moments celebration
·  Long service awards
·  Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
·  Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.