Reservations Agent - The London EDITION

Job description

The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighborhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.

Desired profile

Qualifications :

The Reservations team at the London EDITION are looking for a detail orientated and motivated person to join the team as our newest reservation agent. This is a fantastic opportunity to join our Reservation & Revenue department in a direct entry position.

As reservation agent you will be responsible for processing all reservation requests, changes, and cancellations received by phone, or mail and identify guest reservation needs and determine appropriate room type. You will work closely with the reservations team to verify availability of room type and rate.

No previous experience is required however an understanding of 5 star luxury hotels and service is desirable.

Previous experience with MARSHA and Opera wins you extra points, but a can-do attitude and willingness to learn are essential.

Not only are we an iconic brand that will shape and take your career to new heights, but you will also be offered:

· A unique opportunity to be part of an award-winning brand where we celebrate your unique talent

· World class training and development

· A platform to shine - we recognise and reward high talent

· Work alongside some incredible talent - award-winning, experienced hospitality professionals

· Discounted room nights, meals, uniform - the perks and benefits are fantastic!

EDITION Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION Hotels does not discriminate by disability, veteran status or any other basis protected under federal, state or local laws.