Receptionist- 24 Hour
Liverpool (Liverpool) Hotels - Restaurants
Job Number 23051554 Job Category Rooms & Guest Services Operations Location Delta Hotels Liverpool City Centre, One Queen Sqaure, Liverpool, England, United Kingdom VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Front Office Associate- 24 Hour Role An exciting opportunity to start your career journey with Marriott International! Come and join our Front Office team at the Four-Star Delta Hotels by Marriott Liverpool City Centre and develop your career while providing a professional and energetic service to our members and hotel guests. The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott\u2019s 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes\u2019 walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the city\u2019s main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which proudly hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings. This hotel is an icon in the city, and in August 2023 will celebrate 25 years as one of Liverpool longest operating 4 Star Hotels. This reputation stems from the pride, passion and enthusiasm our associates have to ensure that every arriving guest, leaves feeling like a local. Through 2023 our associates will take the hotels product and service offering to the next level as we undergo an exciting renovation program that targets every area of the hotel. This renovation and celebrating a quarter century of operating in one of the UK\u2019s most iconic cities is going to make 2023 a truly inspiring year. Explore our very big world As a world-class leader in the travel industry, there\u2019s no better place than Marriott International to make your mark. Joining us, you\u2019ll get to entertain and meet people from all over the world as you build your experience. You\u2019ll find a place where your personality and ideas are appreciated just as much as the work you do. And you\u2019ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. The impact you\u2019ll make First impressions are everything. And you\u2019ll set the tone for every guest\u2019s stay. With a genuinely warm welcome, you\u2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you\u2019ll make sure they leave us happy too. What you\u2019ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests\u2019 personal and traveller\u2019s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures What we\u2019re looking for A warm, people-oriented demeanor A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift Perks you deserve We\u2019ll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Learning and development opportunities Discounts on hotel rooms, gift shop items, food and beverage Recognition programs Free Car Parking Free Meals during shift Free use of hotel gym You\u2019re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you\u2019re important to us and that you\u2019ll make an impact in your role, and for that, you\u2019ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. With our diverse portfolio of locations, you\u2019ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.