Reception Manager - London Marriott Hotel County Hall

Job description

POSITION SUMMARY

We are looking for a passionate Reception Manager  to join our wonderful team at London Marriott Hotel County Hall.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special.

What you'll do.

·  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
·   Encourages and builds mutual trust, respect, and cooperation among team members.
·  Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
·  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
·  Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
·  Provides services that are above and beyond for customer satisfaction and retention.
·  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
·  Serves as a role model to demonstrate appropriate behaviors.

What we're looking for:

·  Proven experience in a reception or front -of-house management role.
·  Excellent communication and customer service skills.
·  Strong Leadership skills, with the ability to manage and motivate team.
·  Highly organised with attention to detail and the ability to multi task.
·  Confident handling guest enquiries, complaints, and overall reception operations. 
Perks you deserve
·  Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. 
·  Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. 
·  Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels .
·  Start your day right with a £5 breakfast when staying in most of our European hotels. 
·  Make life easier with our Uniform laundry service . 
·  Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) 
·  Know someone amazing? Refer them and earn up to £500 when they join. 
·  Plan confidently for the future with our supportive company pension scheme . 
·  Be celebrated regularly through awards, recognition events and milestone celebrations. 
·  Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. 
·  Enjoy a vibrant calendar of monthly associate events filled with fun and connection. 
·  Enjoy complimentary meals on duty.
·  Boost your skills with industry‑leading learning and development , including digital training, classroom sessions.
·  Take your career further with apprenticeship programmes designed to help you grow and shine in your role. 
·  Stay active and save money with the Cycle to Work scheme .
  LONDON MARRIOTT COUNTY HALL

Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray’s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London’s most photographed destination!

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.