Public Area Attendant 保洁员
Shanghai, 中华人民共和国 Hotels - Restaurants
Job description
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Desired profile
Qualifications :
1. Ensure designated area is properly and regularly cleaned
2. Report any faults or maintenance requests to the PA Shift leader or Housekeeping Coordinator promptly
3. Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested
4. Perform cleaning with a minimum disturbance to guests
5. When applicable, assists guests when working in the elevator areas
6. Ensure toilet and tissue papers are properly stocked in the restrooms
7. Greets all guests with an appropriate greeting and friendly smile
8. Responsible for the cleanliness of assigned service areas.
9. Offer all possible assistance to guests and respond to guests request
10. Keep trolley neat and adequately supplied
11. Maintain all equipment in good working condition
12. Keep storeroom neat and in good order
13. Report for duty punctually, wearing the correct uniform and name badge at all times
14. Deliver high quality service to guests
15. Ensure guest needs and reasonable requests are met
16. Seek opportunities to continually improve guest service
17. Take appropriate action to resolve guest complaints
18. Promote the hotel and Sheraton products and services
19. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
20. Adhere to the hotel's security and emergency policies and procedures
21. Adhere to hotel cleaning and maintenance programs
22. Ensure a high level of cleaning is maintained in work area
23. Carry out other tasks as directed by your supervisors