Porter/Valet Attendant - Part Time
Brisbane (BRIS CITY CNTRY) Marketing
Job description
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Desired profile
Qualifications :
CORE RESPONSIBILITIES:
· Arrive at work on time in the correct attire, conforming with the Brisbane Marriott Hotel grooming LSOP.
· Obtain a solid knowledge of the hotel product, including room types, rates, food and beverage outlets and other hotel features and guest facilities.
· Support and abide with the Brisbane Marriott Hotel LSOP's pertaining to Anti–Discrimination, Sexual Harassment, Equal Employment Opportunity and Guarantee of Fair Treatment.
· Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity, fairness, respect, honesty and trust.
· Be aware of all environmental practices, policies and procedures and implement these on a daily basis.
· Be aware and adhere to all Brisbane Marriott Hotel Work Health and Safety and Security policies and procedures.
· Perform any reasonable task as requested by management.
POSITION RESPONSIBILITIES:
· Greet and welcome all guests in a polite and friendly manner.
· Have a complete knowledge of room types, rates and hotel matrix.
· Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc.
· Be fully conversant with all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
· Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
· Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
· Assist all guests with luggage; collect and deliver with minimum delay.
· Attend to ‘Flags' as per departmental procedure.
· Receive, handle and relay any messages, mail and facsimiles in an efficient and timely manner as per departmental procedure.
· Have complete knowledge of Marriott policies and procedures and keep knowledge updated via Concierge Diary / Log and Memo Log.
· Ensure information is transferred from shift to shift via Log Book, ensuring a smooth transition from shift to shift.
· Valet park cars taking the utmost care as per departmental procedure.
· Attend meetings and training sessions as required.
· Liaise with other departments throughout the hotel in a diplomatic and professional manner.
· Assist other departments if and when required, as direct by a senior associate.
· Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc.
· The Hotel requires that you will follow established Workplace Health and Safety rules and regulations and demonstrate duty of care to all of our associates.
· Perform any other duties as requested by Senior Management.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.