Night Telephone Operator / Auditor, 5* Marriott West India Quay, Canary Wharf, East London

Job description

Marriott, where you belong!

Marriott International, Inc. is a global leading hospitality company with nearly 5,100 properties in 110 countries and territories. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years.

Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognised. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do.

Marriott West India Quay

A unique 5* hotel combining 2 Marriott brands ideally placed in Canary Wharf, provides convenient access to top attractions in London, including the O2 Arena, ExCeL, and Olympic Park. Join us here at the London Marriott Hotel West India Quay for an unforgettable experience.

Desired profile

Who are we looking for?

The Front Desk Team is looking for a motivated , reliable and responsible addition to their team. A positive attitude and good previous track record are essential, as is previous experience of delivering high quality guest service. An ability to communicate clearly face to face and over the telephone is essential. Also required is a satisfactory level of computer literacy.

What will be your duties?

Our Night Telephone operator / Auditor are the first point of contact with our valued guest. They are responsible for their registrations , departures and are always going above and beyond to respond to their requests prior, during and after their stays. They deliver high standard service and make it brilliant at all time by creating personal connections, responding to cues and following Marriott standards and policies . Their duties also includes answering the phone , running report for the end of day , handling cash , controlling guest credit , managing and resolving or escalating guest complaints . They are expected to work as a team to achieve the department goals .

Why work for Marriott?

“Take care of your employees and they'll take care of the guests” is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

Marriott offers competitive compensation and benefits to all associates. At the London Marriott West India Quay Hotel & Executive Apartments associates receive:

Ø Competitive pay and advancement opportunities

Ø 28 holidays (including Bank holidays)

Ø Uniform & Dry cleaning

Ø Meals on duty

Ø Free night stay after probation

Ø Birthday Voucher and 50% off for our Manhattan Grill restaurant, rated as one of the best Steak Restaurants in London!

Ø Hotel Room Discounts with Marriott worldwide

Ø Discounts on Food and Beverages , as well as retail discounts in our gift shops, at Marriott hotels around the globe

In the ordinary course of business, compensation and benefits programs evolve as business needs and laws change. Therefore, the benefits outlined here may be subject to change.

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates upon interview.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.