Night Manager (RI)

Job description

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

Desired profile

Qualifications :

Responsible for managing the night audit function. To be responsible for all functions appertaining to night audit, assuming responsibility for all hotel systems and software applications balancing all outlets to Fidelio and resolving discrepancies. Ensuring all areas are maintained in a secure condition with regular security checks of the property. Answer, record and process all guest calls, messages, requests, questions or concerns.

CANDIDATE PROFILE

Skills and Knowledge

· Knowledge of hotel operations including rooms and food & beverage

· Working knowledge of hotel laws governing operations

· Strong organization skills

· Ability to use standard software applications and hotel systems

· Ability to take constructive action without relying on directions from others

· Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk

· Strong problem-solving skills; encourages new innovative solutions when appropriate

· Strong communication skills (verbal, listening, writing)

· Effective influence skills

· Good negotiation skills

· Strong customer and associate relation skills

Education and Experience

· High School diploma

· At least 2 years related work experience

· At least 1 year supervisory experience

Management Competencies

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

SPECIFIC DUTIES

· Supervises daily night function and ensures compliance will all policies, standards and procedures.

· Be aware of all night functions within the hotel and ensure that the full night audit function is carried out according to procedures and full audit documentation is completed and forwarded to the Accounts Department.

· Ensure all newspaper, video and sundry items are correctly charged and balanced, check and acknowledge by signature cash float and ensure such monies are maintained in safe condition.

· Accurately record all room statistics and Food & Beverage statistics.

· Check daily ledger accounts for correctness against back-up correspondence resolving any discrepancies.

· Ensure that bar stocks are maintained at required levels and administered correctly.

· Ensure all areas of the hotel are maintained in a secure condition with regular security checks carried out according to company policies.

· Supply guests with directions and information regarding property amenities, services and hours of operation, and local areas of interest and activities.

· Contact appropriate individual as necessary to resolve guest call, request or problem.

· Arrange transportation for guests/visitors and record advance transportation request as needed.

· Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.

· Process guest check-ins by confirming reservations, assigning room and issuing activating room key.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Process guest check-outs including resolving any late and disputed charges.

· Answer, record and process all guest calls, messages, requests, questions or concerns.

· Co-ordinate with Housekeeping to track readiness of rooms for check-in.

· Complete designated cashier and closing reports in the computer system.

· Instruct guests on how to access the internet.

· Investigate all guest complaints and deal with them accordingly ensuring comprehensive reporting is done for subsequent follow up by Manager.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.