Night Manager

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

Desired profile

Qualifications :

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

ESSENTIAL FUNCTIONS

- Ensure that services provided are in harmony with our Sheraton core values

- Ensure and enforce delivering of an on brand arrival and departure experiences throughout every guest stay.

- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction

- Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.

- Manages night operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

- Ensure smooth and clear communication between GSAs and all other FO, HK, club and Room service associates.

- Ensure all guest issues received directly or from one of the associates are responded in a timely manner.

- Ensure GSAs acquire the proper product and service knowledge needed to perform their job properly.

QUALIFICATION STANDARDS


- Has at least 2 years of previous experience as Duty Manager in City Hotel;- Has strong knowledge of Rooms operation (Front Desk, Housekeeping, Bell Desk);

- Has strong leadership skills and ability to manage team members and drive to achieving goals;

- Has the ability to work night shifts;

- Has the ability to work long hours;

- Has good selling and customer focus skills;

- Has good knowledge in hotel safety and security;

- Must be an Arabic speaker.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.