Offers “Marriott”

Expires soon Marriott

Night Duty Manager

  • Edinburgh (City of Edinburgh)
  • Accounting / Management control

Job description

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

The following are specific responsibilities and contributions critical to the successful performance of the position:

·  Provide management cover and operational assistance during the night in the absence of Team Leaders and General Manager in order to ensure seamless delivery of quality service to the standard experienced during the day.
·  To oversee and, where necessary, carry out the Night Audit function including the provision of systems expertise as laid down by company requirements.
·  Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant Team Leader.
·  Be fully conversant with all statutory fire, legal, bomb, health & safety procedures and to take control in the event of an emergency.
·  Follow previously determined "on the day" sales strategy in order to achieve maximum optimum rate.
·  Ensure the security of the hotel, it's guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures.
·  Maintain a secure environment for all hotel guests and associates. Complete regular security checks throughout the building
·  Maintains Marriott Company SOP's including Brand Standard Audit criteria ensuring standards are achieved during the night.
·  Actively working to achieve Green Zone in all areas of Front Office Balanced Scorecard. Support other departments to achieve the same, i.e. Room Service quality, trays in corridors, bar service etc.
·  Ensure associates are trained to the company standard including new hire 90 day training, 15 minute short takes, statutory Fire, Health and Safety and any other training deemed necessary.
·  Credit Management: Is fully conversant with hotel credit policy and ensures it is strictly adhered to ensuring minimal losses to the company. Is responsible for daily management of the guest ledger.
·  Have a comprehensive knowledge of the hotels facilities and any promotions taking place so as to offer information to guests.
·  Ensure staff are made aware of Health and Safety guidelines so as to ensure safe working practices.
·  Communicates clearly and effectively using established channels to ensure interdepartmental communication is maintained.
·  Maintain regular checks on all operational areas and be visible to guest areas.
·  Is fully aware of emergency procedures and can co-ordinate hotel evacuation in the event of an emergency.
·  To direct and control the night audit to ensure revenue is maximized and that management information is accurate and available in order that guests accounts are correct and the accounts function is efficient and effective. Accurate rate check in place to maximize revenue. Procedure in place to review and scrutinize all credits to the business.
·  To achieve full sellout nights minimizing walked guests. Maintain accurate walk log.
·  Handle any guest issues or complaints (including walks) in a professional and hospitable manner ensuring they are resolved or followed through.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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