Offers “Marriott”

Expires soon Marriott

Night Concierge Porter

  • London, UNITED KINGDOM

Job description



The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Desired profile



Qualifications :

Position Summary




As a Night Concierge Porter at The Park Tower Knightsbridge, A Luxury Collection Hotel, you are the face of the hotel and are here to welcome and give a positive arrival and departure experience. It is your job to ensure that great memories are created for all our guests during their whole stay. While the guests will be spending their stay in and around the hotel, it is the personal interactions they will mostly remember and this is central to your role.

As a member of the Concierge team, you play a proactive role in welcoming guests and using the guest's name whenever possible. You must supervise the Porters to ensure a smooth check in process is in place. Collaboration with other departments is key to making the guests' stay as comfortable as possible.

Your key duties involve having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants, assisting with luggage on arrival and departure, storing bags when required, providing door coverage in the absence of the doorman and valet parking guest vehicles.

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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