Front Office Night Auditor

Job description

In the heart of the West Midlands near Solihull, the Forest of Arden Marriott Hotel & Country Club is the perfect location for business or leisure travel. This four star, Birmingham, hotel in the West Midlands is centrally located within easy access of the M6/M42 and M40, and just four miles from Birmingham NEC, Birmingham Airport and the International Train Station. With two golf courses and a golf academy, our Birmingham hotel is one of the top UK golfing destinations. This elegant country hotel also offers outdoor tennis courts and a fully equipped Fitness Centre. After your workout, relax at our Birmingham hotel's Cedarwood Spa. Featuring the AA Rosette-awarded restaurant – Oaks Bar and Grill – and comprehensive conference facilities with 17 meeting rooms, our hotel is perfect for your next event. Whether you're interested in business meetings or social gatherings, the 300-person marquee outdoor space at the Forest of Arden is the ideal Midlands hotel venue.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.