Multi-Property Sales Manager – Asia Market(Chinese Speaker)

Job description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

·  An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
·  Learning opportunities with some of the best professionals the region has to offer.
·  We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
·  A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
·  World class training and development, including leadership development.
·  Recognition programs.
·  Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
·  Discounted food & drink in all our restaurants and bars.
·  Discounts for your friends and family.
·  Unlimited career opportunities (Internationally and locally)
·  Medical and Life insurance
·  Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

The Multi-Property Sales Manager is responsible for the property's Strategic and proactive group sales efforts at the JW Marriott Marquis Dubai/ Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort. The position shares responsibility for achieving group revenue goals, catering revenue goals, guest and associate satisfaction and implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. The position provides day to day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. The position has accountability for maximizing group revenue opportunities by up-selling and accurately forecasting revenues (catering and group rooms) for all events which helps the leadership team to make key decisions around hotels Group & Catering Strategy.

CANDIDATE PROFILE 

Experience:

·  3 years’ experience in the sales and marketing or related professional area.
·  Previously a sales manager in 4/5 star hotel.
·  Experience of selling in Asia market excluding India is desirable but not essential.
·  Fluent Mandarin both oral and written is desirable but not essential.
·  Handling group & catering business is essential. 
·  Fluent Arabic both oral and written is desirable but not essential.
·  Marriott sales experience is desirable but not essential.

  CORE WORK ACTIVITIES

·  Works collaboratively with off-property sales channels (e.g., EventBooking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
·  Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
·  Partners with group/catering counterpart to effectively manage the business opportunity.
·  Responds to incoming group/catering opportunities for the hotels that are outside parameters of the Event Booking Center.
·  Handles all opportunities if hotels does not participate in an EBC.
·  Identifies, qualifies and solicits new group/catering business to achieve personal and each hotel’s revenue goals.
·  Focuses efforts on group/catering accounts with significant potential sales revenue.
·  Handles complex business with significant revenue potential as well as significant customer expectations.
·  Develops effective group/catering sales plans and actions.
·  Designs, develops and sells creative catered events.
·  Maximizes revenue by upselling packages and creative food and beverage.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for each property based on market conditions and individual property needs.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Utilizes MarrWeb for resources and information (e.g., Training Energizers, etc.).
·  Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.).
·  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·  Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
·  Manages and develops relationships with key internal and external stakeholders.
·  Uses sales resources and administrative/support staff.
·  Conducts site inspections.
·  Creates contracts as required.
·  Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·  Provides excellent customer service in order to grow share of the account.
·  Executes brand’s Customer Service Standards and hotel’s Brand Standards.
·  Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. 
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
·  Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
·  Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
·  Performs other duties as assigned to meet business needs

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.  Be where you can do your best work,  begin your purpose,  belong to an amazing global team, and  become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.