Offers “Marriott”

14 days agoMarriott

Moonlight/ Night Manager

  • Barcelona, SPAIN
  • Sales

Job description

Job Number 24023929 Job Category Rooms & Guest Services Operations Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management W Barcelona is currently recruiting for a Night Manager On Duty. Reporting to the Director of Welcome, the Night Manager on duty oversees all property operations during the overnight shift, ensuring that the highest levels of hospitality and service are provided. The main responsibilities of the Moonlight Manager are: Representing property management in resolving any guest or property related situation during the night shift in full autonomy. Managing the flow of questions and directs guests accordingly. Serves as Guest Relations Manager/Front Desk Manager and handles the tracking of service issues. Completes end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. The Impact you\u2019ll make. In our property nights are never boring and that\u2019s why we need a superhero to oversee our stunning property. You are confident with front desk operations and procedures and can supervise the other team members easily. You will be in charge of the night shift operations and act as the point of reference for both guests and Associate always in compliance with Company standards. What we offer Professional career progression at international level in more than 8000 properties in Marriott International Learning and development opportunities through online platforms, on the job trainings and classroom-based courses Discounts on hotel rooms, food and beverage in Marriott International portfolio Inspiring and motivated management with international mindset Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs Recognition activities such as Associate of the month, Appreciation weeks Canteen service on property CORE WORK ACTIVITIES Monitoring Property Operations Directs, monitors, and assists all overnight staff, by coordinating engineering and housekeeping, security and supporting food and beverage operations Coordinates the emergency overnight team and be the point of reference for any sort of emergency Understands and complies with loss prevention policies and procedures. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Participates as needed in the investigation of associate and guest accidents and reporting them into the relevant systems Maintains a strong working relationship with all departments to support night property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Monitors and ensures compliance with all Guidelines to Operations Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment Ensures guest tracking scores and employee opinion survey goals are achieved Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD night report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures and conduct BSA audit for the welcome desk night agent on regular basis Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Manage Front Office Operations Process all guest check-ins by confirming reservations in computer system (OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Assign room according to guest request and preferences whenever possible Process check outs and secure payments Process walk-ins reservations on behalf of the Reservations Supervisor Ensure rates match market codes and that any exceptions are documented and include an explanation. Ensure checks that come from outlets (e.g., gym, retail shop, F&B) are scanned and charged to room. Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. File guest paperwork or documentation Advise guest of any messages (e.g., voicemail, mail) received for them, and send to room if required. Sell a room/accommodation to guests without reservations based on availability. Ensures associates are cross trained to support successfully daily operations. Managing the Guest Experience Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate wellbeing is preserved. Empowers associates to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Responds to and handles guest problems and complaints. Ensures associates understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system (GXP) Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate wellbeing is preserved. What are we looking for: 1-2 years\u2019 experience in a management position in guest services, front desk, or related professional area. Knowledge of luxury and lifestyle hospitality standards and operating procedures Ideally, knowledge of Opera Fluent Spanish and English languages, any other language would be a plus Availability to work the night shift on a regular basis Explore our very big world As a world-class leader in the travel industry, there\u2019s no better place than Marriott International to make your mark. Joining us, you\u2019ll get to entertain and meet people from all over the world as you build your experience. You\u2019ll find a place where your personality and ideas are appreciated just as much as the work you do. And you\u2019ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You\u2019re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you\u2019re important to us and that you\u2019ll make an impact in your role, and for that, you\u2019ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. W Hotels\u2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\u2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\u2019 passions to life. If you are original, innovative, and always looking towards the future of what\u2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. W Hotels\u2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\u2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\u2019 passions to life. If you are original, innovative, and always looking towards the future of what\u2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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