Maintenance Technician

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

JOB SUMMARY

Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests/customers when necessary to resolve maintenance issues.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.
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CANDIDATE PROFILE

Education and Experience

·  High school diploma or Construction qualification
·  At least 2 years of related work experience
·  No supervisory experience is required

Critical Tasks

Safety and Security
·  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
·  Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
·  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
·  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
·  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
·  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
·  Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
·  Protect the privacy and security of guests and coworkers.
·  Maintain confidentiality of proprietary materials and information.
·  Follow company and department policies and procedures.
·  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
·  Perform other reasonable job duties as requested by Supervisors.
Guest Relations
·  Address guests' service needs in a professional, positive, and timely manner.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
·  Speak to guests and co-workers using clear, appropriate and professional language.
·  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
·  Talk with and listen to other employees to effectively exchange information.
Working with Others
·  Support all co-workers and treat them with dignity and respect.
·  Develop and maintain positive and productive working relationships with other employees and departments.
·  Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
·  Comply with quality assurance expectations and standards.
Physical Tasks
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
·  Visually inspect tools, equipment, or machines (e.g., to identify defects).
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
·  Move up and down a ladder.
·  Move up and down stairs and/or service ramps.
·  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Install, Maintain, and Repair Items
·  Use company reporting system (Transcendent) to perform and report work assigned.
·  Use the Lockout/Tagout system before performing any maintenance work.
·  Ensure that all flammable materials are stored in OSHA and EPA approved containment devices.
·  Respond and attend to guest repair requests.
·  Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
·  Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
·  Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
Maintain Building and Property
·  Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
·  Identify, locate, and operate all shut-off valves for equipment.
Maintain Records or Logs
·  Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Coordinate with Others
·  Communicate with customers when necessary to resolve maintenance issues.
Plumbing
·  Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.
·  Adaptability - Ability to effectively adjust to changes in work tasks or the work environment at short notice.
·  Applied Business Knowledge - Understands overall business, financial metrics, key performance indicators
Building a Successful Team – Ability to step into team and facilitating goal accomplishment, problem resolution.
·  Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
·  Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
·  Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
·  High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Finishes tasks successfully.
·  Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
·  Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. Decision Making - Ability to gather and organize information relevant to a goal or vision, develop alternative strategies, and execute a course of action to carry out plan.