Job Number 24023865 Job Category Engineering & Facilities Location The Ritz-Carlton Bangkok, Witthayu Rd, Bangkok, Bangkok, Thailand VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR \u2022 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Engineering Operations and Budgets \u2022 Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. \u2022 Ensures regulatory compliance to facility regulations and safety standards. \u2022 Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. \u2022 Develops specifications and requirements for service contracts and administers such contracts to support building needs. \u2022 Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. \u2022 Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. \u2022 Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan. \u2022 Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. \u2022 Ensures fire crew has complete understanding of all procedures, equipment and alarms. \u2022 Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. \u2022 Conducts guest room and common area inspection to ensure guest satisfaction. \u2022 Inspects and evaluates the physical condition of facilities in order to determine the type of work required. \u2022 Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. \u2022 Selects and orders or purchasing new equipment, supplies, and furnishings. \u2022 Manages parts and equipment inventory. Maintaining Property Standards \u2022 Ensures building and equipment licenses and certifications are current. \u2022 Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service \u2022 Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. \u2022 Empowers employees to provide excellent customer service. \u2022 Establishes guidelines so employees understand expectations and parameters. \u2022 Ensures employees receive on-going training to understand guest expectations. \u2022 Observes service behaviors of employees and providing feedback to individuals and or managers. \u2022 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. \u2022 Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. \u2022 Strives to improve service performance. Conducting Human Resources Activities \u2022 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. \u2022 Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation. \u2022 Ensures employees are treated fairly and equitably. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world\u2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the \u201cGold Standards\u201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.