LURE Restaurant and Bar - Assistant Manager

Job description

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Desired profile

As an Assistant Manager you will have a significant impact on the customer and employee experience. Assistant Managers will ensure that the service of all employees is fast, friendly and upbeat. Assistant Managers will make customers comfortable in a lively, magnetic and fast paced environment.

RESPONSIBILITIES:
·  Manages employees during their shifts, and demonstrates great teamwork by cooperating and assisting co-workers and sets a positive example for guest relations.
·  Assures high quality of service and product by assisting the Manager in managing the restaurant, bar, patio, coffee Bar and Room Service
·  Is always trying to improve the efficiency of the operation through well thought out processes and procedures
·  Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
·  Communicates effectively with customers, co-workers, and Managers
·  Handles difficult situations effectively
·  Demonstrates extensive product knowledge of both food and beverage, with the ability to address allergy & dietary concerns. Trains employees to bring menu items alive with a thorough description of ingredients and preparation methods.
·  Ensures that product served is in accordance with the LURE Restaurant & Bar standards by inspecting food presentation and ensuring that associates utilize proper serving techniques
·  Assists in the establishing of menus and special promotions
·  Ensures that the Restaurant is in neat and orderly condition at all times
·  Responds to customer inquiries and provides customers with quality service by monitoring employees assignments, responsiveness and provides direction for employees
·  Participation in monthly communication meetings and attends other meetings as required
·  Adheres to Restaurant policies and procedures, and follows restaurant grooming and dress standards
·  Attends work on time as scheduled must be available for all shifts including weekends
·  Minimizes safety hazards and ensures staff are trained on emergency procedures
·  Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance
·  Maintains a favorable working relationship with the culinary team and all other company employees and promotes a cooperative and harmonious working climate
·  Performs administrative duties such as payroll, managing reservations
·  Coordinates schedule and staffing for assigned shifts
·  Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
·  Determines, communicates, and monitors achievement of standards of performance on a timely basis and employs respectful coaching as required. Implements corrective action plans when required.
·  Monitors industry trends and makes recommendations as appropriate for improving competitive status of the restaurant and bar
·  Other duties as required.

QUALIFICATIONS:
·  Must be available to work a variety of shifts including weekends
·  A minimum of 3 years Food & Beverage experience with some Management or Assistant Manager experience in a high volume work environment.
·  Must possess strong team building skills
·  Post-secondary education in hospitality or business management an asset.
·  Must have Serving it Right certificate and be legally able to serve Alcohol according to BC requirements
·  Must have a certificate in the safe handling of food (Foodsafe-Basic).
·  Must have good knowledge of food, wines and menu terminology.
·  Keen eye for detail and never settles for mediocre.
·  Focused on Revenue generation and profitability
·  You must be friendly and upbeat and you must have a smile at all times.
·  Exceptional interpersonal, communication and guest service skills to enhance the presentation and service standards.
·  Strong problem resolution skills.
·  Will be a dedicated, keen and self disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow employees.
·  Good working knowledge of Micros POS system, Microsoft Excel and Word required.
·  Must be legally authorized to work in Canada.
·  A security check will be required for this position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.