Loss Prevention Officer

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, MDM Hotel Group, Ltd.. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Job Family Core Work Activities

Safety and Security

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. 
Maintain awareness of undesirable persons on property premises. 
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). 
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 
Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers. 
Maintain confidentiality of proprietary materials and information. 
Follow company and department policies and procedures. 
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 
Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner. 
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). 
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
Thank guests with genuine appreciation and provide a fond farewell.

Communication 
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. 
Speak to guests and co-workers using clear, appropriate and professional language. 
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).

Working with Others 
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 
Support all co-workers and treat them with dignity and respect. 
Develop and maintain positive and productive working relationships with other employees and departments. 
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement 
Comply with quality assurance expectations and standards.

Physical Tasks 
Stand, sit, or walk for an extended period of time or for an entire work shift. 
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Surveillance/Patrol 
Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access. 
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. 
Lock property entrances during designated times. 
Conduct daily physical hazard inspections and report any unsafe conditions or work practices.

Incident/Emergency Response 
Respond to the scene of guest or employee accidents and determine if emergency aid is required. 
Administer first aid/CPR to guests or employees as required. 
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc. 
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. 
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required. 
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident. 
Respond to domestic problems with guests and call for outside assistance if necessary. 
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. 
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. 
Resolve safety hazard situations. 
Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation. 
Report to scenes of vehicle accidents/thefts and document all required information. 
Call for assistance using proper code responses.

Investigations/Reports 
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged. 
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. 
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. 
Conduct interviews with relevant parties in order to obtain statements and information related to incidents.

Education:
High School diploma/ G.E.D. Equivalent.

Supervisory Experience:
No supervisory experience is required

License:
Mandatory Class “D” (valid)

$16 per hour Health Insurance Dental and Vision Paid Time Off 401K Parking and Metro Reimbursement  Travel Perks and Benefits Recognition and Rewards Growth Opportunities Holiday pay Free Meals Free uniforms Free life insurance Free short-term disability Exclusive Discounts via LifeMart. Company will provide training for Florida Class D security license. 16.00 to 16.00

This company is an equal opportunity employer.

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