Lobby Ambassador

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai's most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

Desired profile

Qualifications :

POSITION PURPOSE

The position is very important to improve our guests arrival experience, monitor the public areas, control personal grooming of related associates, schedule properly and ensure presence of Lobby Ambassador associates when needed as well as to enhance and improve guest satisfaction and build loyalty beyond reason.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Use available social media programs to reach out to our guests and obtain further information about them.

· Update guests' profiles with useful and helpful data for future use.

· Implement the VIP treatment program without fail

· Ensure that hotel and branded apartment guests receive their amenities prior to arrival (except club and suites).

· Take the necessary action to ensure FFE in lobby and Link Café are well maintained and operational at all times.

· Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the inspection

· Ensure smooth and clear communication with all other FO, HK, club and Room service associates.

· Perform room inspections to ensure that rooms/apartments are on brand prior to guests' arrival.

· Meet, greet and direct arriving guests to the dedicated check in areas and direct visitors to the requested areas in the hotel.

· Meet arrival and departure and ensure satisfaction with check in and check out processes.

· Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.

· Actively participate in the hotel sustainability, community and OI activities.

QUALIFICATION STANDARDS

· Has minimum 2 to 3 years previous experience in 5 star hotel

· Excellent command of English

· Knowledge of additional language will be an advantage

· Has good communication and follow up skills

· Totally embrace the philosophy of guest and customer service and own the guests

· Identify yourself with the hotel's brand and operating philosophy

· Possess a warm and friendly demeanor

· Strive to achieve satisfaction and delight of internal and external customer

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.