Leisure Receptionist (Full Time)

Job description

In the heart of the West Midlands near Solihull, the Forest of Arden Marriott Hotel & Country Club is the perfect location for business or leisure travel. This four star, Birmingham, hotel in the West Midlands is centrally located within easy access of the M6/M42 and M40, and just four miles from Birmingham NEC, Birmingham Airport and the International Train Station. With two golf courses and a golf academy, our Birmingham hotel is one of the top UK golfing destinations. This elegant country hotel also offers outdoor tennis courts and a fully equipped Fitness Centre. After your workout, relax at our Birmingham hotel's Cedarwood Spa. Featuring the AA Rosette-awarded restaurant – Oaks Bar and Grill – and comprehensive conference facilities with 17 meeting rooms, our hotel is perfect for your next event. Whether you're interested in business meetings or social gatherings, the 300-person marquee outdoor space at the Forest of Arden is the ideal Midlands hotel venue.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.