Description de l'offre
The Glasgow Marriott have a fantastic opportunity for a Leisure Club Supervisor to join our Leisure Club Team on a Full Time basis.
Set in a bustling, cosmopolitan city with a renowned business centre and prestigious shopping, the four-star Glasgow Marriott Hotel puts you in the heart of it all. Our Glasgow hotel's location is within a five-minute stroll to nightlife, the Scottish Exhibition and Conference Centre, the Hydro arena, and one of the best shopping areas outside London. Perfect for business or leisure, we are one of the top luxury hotels in Glasgow.
Follow us on us on our Glasgow Marriott Facebook or Instagram page to find out more about our current promotions and F&B specials.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
· Experience of working in a similar environment essential
· Excellent interpersonal and communication skills
· Good Level of English is essential
· Excellent Customer Services skills
Perks you deserve:
We’ll support you in and out of the workplace by offering:
· Team-spirited co-workers
· Encouraging management
· Wellbeing programs
· Learning and development opportunities
· Discounts on hotel rooms, gift shop items, food and beverage
· Recognition programs Job Summary
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell leisure services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of leisure maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.