Leisure Club Associate - 24 Hours

Job description

An exciting opportunity to start your career journey with Marriott Hotel's. Come and join our Leisure Club team at the four star Marriott Forest of Arden and develop your career while providing a professional and energetic service to our members and hotel guests.

In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40 and just four miles from Birmingham NEC, Airport and International Train Station.

The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant, Cast Iron Bar and Grill. Marriott International is the worlds’ largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities.

This elegant Marriott Hotel is one of the top UK Leisure destinations with two golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts, a fully equipped fitness centre and our relaxing Cedarwood Spa with 8 treatment rooms.

Desired profile

Qualifications :

Job Summary
As a Leisure Associate your role will consist of ensuring that all Leisure Club and brand standards are maintained at the highest level at all times, all member and guest concerns and requests are resolved promptly and properly, members of the Leisure Club are registered and their special requests met wherever possible. You will be required to learn and understand the correct Leisure Club membership procedures and also comply with the Marriott cash handling procedures. You are expected to understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel, complete daily checklists and tasks as set out by department manager/supervisor. You will need to provide information to members/guests about leisure facilities including hours of opening, classes and location of the facilities. Throughout this role you will learn and be capable of dealing with messages and enquiries when required in an efficient and professional manner both over the telephone and directly from members/guests of the Leisure Club. As a Leisure Club Associate you will be a go to point for the majority of queries within the Leisure Club so it’s crucial that you build upon your knowledge from day one to ensure you can provide the guests/members with as much accurate information as possible.

Clean and maintain all areas through the Leisure Club. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Support with general enquires regarding the hotel grounds and facilities as well as any Leisure Club specific queries.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.