Housekeeping Office Coordinator

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability for uniforms. 
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  20% discount at any of the St. Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Life Assurance Scheme
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Mental Health First Aiders within the team
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefits
·  Outstanding Wellness program 

Position Summary

The Housekeeping Office Coordinator supports daily housekeeping operations by managing room status information, preparing staff assignments, and coordinating communication between Housekeeping, Front Office, Engineering, and Laundry. The role maintains essential documentation—including training and absence reports—and helps resolve room discrepancies, prioritise workloads, and ensure smooth, efficient, well documented service delivery across the department.

 Responsibilities:  Here's what your journey with us entails

·  Coordinate daily housekeeping operations, including room status updates, staff assignments, and priority room handling.
·  Maintain accurate records, reports, training logs, and absence documentation, ensuring timely submission to HR.
·  Support safe working practices by following all health, safety, and emergency procedures.
·  Ensure effective communication between Housekeeping, Front Office, Engineering, and Laundry.
·  Assist with rota/schedule preparation and ensure accurate distribution to the team.
·  Monitor discrepant rooms, “Do Not Disturb” statuses, and vacant dirty rooms, resolving issues promptly with relevant departments.
·  Provide professional, timely responses to guest and internal service requests.
·  Help maintain quality and cleanliness standards by supporting audits, inspections, and follow up actions.
·  Support management by ensuring tasks are completed on time and to expected standards.
·  Contribute positively to team morale, collaboration, and a respectful, productive work environment. Housekeeping procedures, room status terminology, and daily operational workflows. 
·  How to use housekeeping and property management systems (e.g., room reports, logging requests, tracking assignments). 
·  Company safety policies, PPE requirements, and emergency protocols. 
·  Confidentiality, data protection, and privacy standards for guests and employees. 
·  Effective communication techniques for interacting with staff, cross department teams, and guests. 
·  How to prepare, proofread, and maintain departmental documentation and logs. 
·  Procedures for reporting maintenance issues, urgent repairs, and preventative maintenance requests. 
·  Quality assurance expectations and standards for cleanliness and service delivery. 
·  Basic scheduling principles, including shift coverage and workload distribution. 
·  Professional appearance, conduct, and service focused behaviours aligned with brand standards.

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.