House Manager, Pre-Opening - The St. Regis London

Job description

House Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite – a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional House Manager to join our opening team at The St. Regis London. As the Manager on Duty, you will represent hotel leadership, oversee all property operations, and ensure that every moment reflects the gracious, anticipatory, and personalised service synonymous with the St. Regis brand.

This is a pivotal role for a confident and service‑driven hospitality professional who thrives in a high‑luxury environment, responds with poise under pressure, and leads by example in delivering extraordinary guest experiences.

Key Responsibilities

·  Serve as the property’s Manager on Duty, overseeing daily operations and ensuring seamless service delivery
·  Maintain strong working relationships with all departments to support operational objectives and expedite the resolution of guest concerns
·  Communicate variations from established procedures to relevant departments in a timely manner
·  Prepare and distribute detailed MOD reports daily
·  Ensure full compliance with hotel policies, brand standards, and operating procedures
·  Champion guest satisfaction and continuous improvement during departmental interactions
·  Monitor staffing levels to uphold service standards while achieving financial goals
·  Review operational and financial data to identify opportunities for improvement
·  Act decisively in guest and associate situations to maintain property integrity and wellbeing
·  Empower associates to deliver outstanding hospitality and resolve guest issues effectively
·  Engage with guests throughout the hotel to gather feedback and elevate service delivery
·  Document guest issues using the guest response tracking system and follow up accordingly
·  Conduct regular inspections of the property for appearance, safety, staffing, security, and maintenance
·  Participate in investigations related to associate or guest incidents as required
·  Observe service behaviours and provide constructive feedback to support development
·  Ensure fair administration of policies, procedures, and documentation in line with SOPs and LSOPs
·  Support emergency response procedures, including escalation of incidents such as fire, theft, or major guest concerns

Core Competencies

We are looking for a poised, articulate, and highly visible leader with a passion for delivering exceptional luxury hospitality at The St. Regis London, you will embody refined elegance and anticipatory bespoke service. You should have:

·  Proven experience with 5-star luxury hotel, ideally within a Forbes Travel Guide and LQA-audited property
·  Exceptional decision making and problem-solving skills, with a calm and confident presence
·  Experience engaging with VIP and high-profile guests with discretion and emotional intelligence
·  A passion for personalised, anticipatory service and flawless execution

At  The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

·  Competitive salary designed to recognise excellence
·  Enhanced pension
·  Life assurance
·  Company sick pay
·  Additional holiday allowance
·  Access to BenefitHub's exclusive retail, wellness and travel privileges
·  Friends & Family preferred rates at Marriott hotels worldwide

Career Development

·  Clear pathway for internal promotions and transfers
·  Cross-department training to refine your craft and broaden your expertise
·  Expert-led development programmes
·  Continuous learning through structured programmes
·  Premium e-learning platform access
·  Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

·  Private Medical Insurance
·  Employee Assistance Programme
·  Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
·  Food & Beverage discounts across Marriott properties
·  Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

·  Award programmes celebrating exceptional performance
·  The Astor Awards
·  Distinctive Moments celebration
·  Long service awards
·  Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
·  Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.