GXP Trainer

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

POSITION SUMMARY

The Empower: GXP Trainer will manage operational learning efforts across all key Empower: Guest Experience work streams.

This leader will provide a high level of specialized knowledge to support continent and discipline objectives. This resource will coordinate and deliver the execution of training and sustainment work across implementation and adoption of Empower: Guest Experience platform. This resource will be accountable for developing training materials and training plans within its respective areas. Additionally, will oversee the execution of learning deliverables to ensure program alignment with continent and Operations MBOs.

This position will work closely with the Director of Guest Experience & Mobile Operations to define the overall short and long-term learning strategies that support the business objectives.

Specific duties include:

· Accountable for delivery of GXP trainings, inclusive of auxiliary trainings, within the continent for all training delivery modules.

· Accountable for delivery of GXP training for new openings, with specific focus on Luxury segment.

· Drive and monitor GXP training compliance within the continent.

· Liaise with the Director of Guest Experience & Mobile Operations to influence delivery methods, resources, and timing; interface with broader continent stakeholders when required.

· Oversee the preparation and coordination of the training functions required to effectively conduct in-market workshop training and new openings.

· Interface with Rooms Operation leaders to contribute in both creation and delivery of additional rooms training (e.g. At The Helm, Foundation of Cleaning, Loyalty).

· Work closely with CLS – Operations Team (cross discipline) to ensure continued execution of service excellence in the guest experience frameworks, with targeted training platforms and value created priorities with both property leadership and above property teams.

· Work closely with CLS Operations to define required training for underperforming hotels.

SCOPE

The Empower: GXP Trainer provides support to all Brands and is responsible to drive the culture of Empower: GXP and to elevate the Guest Experiences for our open and pre-opening hotels in Europe.

· Location requirements: The Empower: GXP Trainer (All Brands) is to be located at the Eschborn office.

· Language Requirements: High proficiency (speaking, reading and writing) in English is required.

· Travel Requirements: There is a 75% business travel required.

Desired profile

Qualifications :

CANDIDATE PROFILE

REQUIRED :

· Strong business acumen and Empower: GXP platform knowledge.

· 3-5 years of experience, strong operational experience.

· Ability to influence others, build sponsorship for key initiatives.

· Understand and execute Marriott Bonvoy loyalty mindset.

PREFERRED SKILLS AND KNOWLEDGE:

• Experience in training delivery a plus.

• Experience with hotel openings and Luxury segment being a plus.

• Ability to implement change and accountability.

• Strategic thinker with collaborative and creative abilities.

• Ability to influence without authority.

• Strong project management skills.

• Excellent verbal and written communication skills in English.

• Ability to build relationships across a diverse work environment.

• Understands and effectively manages in a virtual and culturally diverse work environment.

• Comfortable with complexity, ambiguity and change.

• Passionate traveler a plus.





Education and Professional Certification:

• 4-year degree from and accredited university in Business Administration, Hotel and/ or related major;

OR

• 2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major;

OR

• 3-5 years' experience in the guest services, front desk, housekeeping, management operations or related professional area.

• Multiple properties experience, cross discipline and cross brand experience is preferred.

key RESPONSIBILITies

BUSINESS/FUNCTIONAL RESULTS

• Interface with broader continent and support Global Empower: GXP training delivery team.

• Interface with continent opening team to identify requirements and deliverables for new hotel openings training.

• If required, supports cross functional Continent Lead in training deployment, delivery, planning and coordination.

• Coordinates and facilitates GXP operational related training to include in-person and virtual training delivery in general and specific markets.

• Validates training curriculum from continent perspective, introducing and integrating cross functional and multi discipline topics where required.

• Orchestrates and facilitates collaboration between hotels learning resources for Europe.

• Manages all GXP training delivery projects/programs and ensures resources are appropriately allocated to meet project deadlines.

• Assists in the development of training delivery strategies within the continent and in partnership with the other discipline if required.

• Communicates training delivery strategies to Continent and Discipline leadership and gains consensus.

• Ensure all stakeholders are informed about progress in learning.

• Follow up completion of Land It Tasks and L&D modules when necessary.

• Delivers training to ensure transfer of knowledge according to program learning objectives.

• Delivers a variety of learning programs to a small and large audience, classroom and or virtual delivery.

• Solicit training requests from properties if there is demand and availability.

• Oversees the logistics of all training programs delivered in continent.

• Ownership of training projects supporting continent MBOs.

STRATEGIC LEADERSHIP

• Works with peers to implement strategies and achieve goals. Communicates a clear and consistent message regarding goals to produce desired results.

• In alignment with the Director of Guest Experience & Mobility Operations, supports and executes the necessary decisions toward achievement of goals.

• Provides targeted and timely communication of results, achievements and challenges to the Director of Guest Experience & Mobility Operations.

MANAGING EXECUTION/BUILDING RELATIONSHIPS

• Facilitates regular, ongoing communication with continent leadership (dashboard, staff meetings) and discipline associates through collaboration with the Director of Guest Experience & Mobility Operations.

• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs).

• Foster a true GXP Experience culture across the entire organization, supporting the adoption of a total hotel approach by executing Marriott Bonvoy loyalty mindset.

OTHER

• Performs other duties as appropriate.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.