Posting Date Apr 26, 2021
Job Number 21039726
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Warsaw, Ul. B. Prusa 2, Warsaw, Poland, Poland VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management
Located Remotely? N
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
To ensure the highest level of guest service, Sheraton Grand Warsaw is looking for experienced people willing to support the Front Office team and start cooperation on casual basis (civil contract).
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
· professional experience in serving hotel guests;
· excellent interpersonal skills;
· high level of personal culture;
· commitment, flexibility and proactive attitude;
· ready to work on weekends and for the afternoon shift;
· good knowledge of Polish and English;
· knowledge of PMS Opera
· knowledge of MS Office
Employment status : based on a casual civil contract
• positive and friendly working environment;
• free lunches and coffee available in the staff restaurant;
• the opportunity to participate in employee actions as part of CSR activities.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.