Guest Services Agent

Job description

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you'll find us in your neighbourhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

LOCATION

Be part of the pre-opening team for the first Four Points by Sheraton hotel, part of Marriott International in New Zealand.

Set to open Quarter 2 2018, Four Points by Sheraton Auckland will offer guests 255 modern guest rooms, with impressive views of the city, alongside an all-day dining restaurant, bar and lounge. Reflecting the brand's promise to provide what matters most to today's independent travellers, the hotel will also offer all of the brand's defining touches, including the signature Four Comfort bed, complimentary bottled water, fast and free Wi-Fi in all public areas, an energising breakfast and the brand's signature Best Brews™ program.

Desired profile

Qualifications :

·  ABOUT THE ROLE
·  Key responsibilities will include but are not limited to:
·  Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
·  Demonstrate a high level of customer service at all times
·  Demonstrate knowledge of hotel room categories, room rates, packages, promotions etc.
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Follow company brand standards

ABOUT YOU

·  Ideally, you will be able to demonstrate:
·  Previous Front Office experience
·  Exceptional customer service with internal and external guests
·  A high attention to detail
·  Excellent time management and organisational skills
·  A can-do attitude in a fast paced environment
·  Full time flexible availability, including weekends, public holidays and overnights
·  Previous experience in cash handling
·  Competent level of IT proficiency

WHAT WE CAN OFFER YOU

·  Career journey with the world's largest hotel company
·  Competitive salary
·  Employee 'Explore rates' offered through network of 6,500 hotels
·  Opportunity to join a pre-opening hotel

Sounds like you? Then apply now!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.