Guest Relations Manager

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

JOB SUMMARY

The position of Guest Relations Manager is currently available within the Rooms Division. The main purpose of this role is to engage in positive and meaningful interactions with the resort's guests in order to create a superior guest experience. The successful candidate will also be responsible to seek continuous improvement of the Guests Experience via increases in guest related activities, hotel services knowledge and personal attention, aiming towards maximum GSS scores, as set every year. Other responsibilities will include handling guests' comments and complaints in a professional manner, so as to ensure problem resolution to the guests' satisfaction and to facilitate the flow of information to the guests for any hotel related events.

Ideally, the successful applicant must possess the following requirements:
·  Minimum of two years' experience within the Hospitality Industry
·  A diploma in Hospitality Operations/Management or equivalent
·  Outstanding verbal and written communication skills
·  Proficiency in the use of computer
·  Fluency in English and other European languages
·  Complaint-handling and problem solving skills

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.