Breadsall Priory Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.
This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development. Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities.
Ideally placed in Morley, just north of Derby, Breadsall Priory holds the distinction of being the oldest Marriott location in the world; our elegant Priory rooms date back to 1260.
At Breadsall Priory Marriott Hotel no two days are the same, with an exciting blend of guests and large events. Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and contemporary British dining at our hotel's on-site Priory Restaurant.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Provide administrative and customer support for property sales associates. Act as a one stop shop for group organizers to address amenities such as golf, spa, retail, concessions, restaurants, etc that may not be part of the core group program. Contact all in-house groups prior to arrival to sell and coordinate golf, golf amenities, retail amenities, on-course concessions, restaurant reservations, etc. Collaborate with other departments to coordinate the needs of the group. Act as liaison between Sales Office and Property Sales to check golf availability and contract golf groups. Attend all site inspections, pre-planning visits and pre-con meetings. Conduct proactive sales calls to all groups turned definite that have not yet secured golf. Serve as Golf contact for all Event managers' golf requests, etc. Provide weekly up to date & accurate reports of scheduled activity. Process definite contracts turnover process (agreements, deposits, tournament files). Support retail sales to in-house groups. Process group concession sales to all golf groups. Perform Account tracking and reporting. Use sales techniques that maximize revenue while maintaining existing guest loyalty. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Promote awareness of brand image internally and externally.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
§ Coordinate with other departments and promote the sales of amenities.
§ Contact all in-house groups prior to arrival to sell and coordinate golf, golf amenities, retail amenities, on-course concessions, restaurant reservations, etc.
§ Collaborate with other departments to coordinate the needs of the group.
§ Act as liaison between Sales Office and Property Sales to check golf availability and contract golf groups.
§ Attend all site inspections, pre-planning visits and pre-con meetings.
§ Conduct proactive sales calls to all groups turned definite that have not yet secured golf.
§ Serve as Golf contact for all Event managers' golf requests, etc.
§ Provide weekly up to date & accurate reports of scheduled activity.
§ Process definite contracts turnover process (agreements, deposits, tournament files).
§ Support retail sales to in house groups.
§ Process group concession sales to all golf groups.
§ Perform account tracking and reporting.
§ Use sales techniques that maximize revenue while maintaining existing guest loyalty.
§ Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
§ Promote awareness of brand image internally and externally.
§ Compiling data and creating reports from Marriott internal data sources (e.g., MRDW, SFA, MarRFP database).
§ Provide SFA support including data input and report generation, as required.
§ Use computer systems and software packages to input, access, modify, store, or output information.
§ Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
§ Address guests & internal stakeholders' service needs in a professional, positive, and timely manner.
§ Communicate with internal/external customers as directed.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
§ Comply with quality assurance expectations and standards.
§ Enter and locate work-related information using computers and/or point of sale systems.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
§ Maintain confidentiality of proprietary materials and information.
§ Follow company and department policies and procedures.
§ Protect the privacy and security of guests and coworkers.
§ Perform other reasonable job duties as requested.
§ Computer Skills
§ Customer Service Orientation
§ Interpersonal Skills
§ Diversity Relations
§ Telephone Etiquette Skills
§ English Language Proficiency
§ Applied Reading
§ Positive Demeanor
High school diploma/G.E.D. equivalent
Related Work Experience
Preferred 2 years of related work experience
No supervisory experience is required