Job Number 23164780 Job Category Rooms & Guest Services Operations Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Front Office Supervisor Maternity Cover Fixed Term 12months An exciting opportunity to start your career journey with Marriott International! Come and join our Front Office team at the Four-Star Delta Hotels by Marriott Liverpool City Centre and develop your career while providing a professional and energetic service to our members and hotel guests. The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott\u2019s 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes\u2019 walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the city\u2019s main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which proudly hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings. This hotel is an icon in the city, and in August 2023 will celebrate 25 years as one of Liverpool longest operating 4 Star Hotels. This reputation stems from the pride, passion and enthusiasm our associates have to ensure that every arriving guest, leaves feeling like a local. Through 2023 our associates will take the hotels product and service offering to the next level as we undergo an exciting renovation program that targets every area of the hotel. This renovation and celebrating a quarter century of operating in one of the UK\u2019s most iconic cities is going to make 2023 a truly inspiring year. POSITION SUMMARY There is no better time to join the team as the Hotel has recently rebranded to Delta Hotels by Marriott and will undergo a refurbishment due to be completed in May 2023. What you\u2019ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests\u2019 personal and traveller\u2019s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures Ensure all tasks are completed on each shift to high standards. The aim is to have a successful handover with the nights team in the morning and in the evening, ensuring they have everything they need. Ensuring and providing exceptional customer service is provided to all customers. Constantly striving to drive the department forward. Driving guest satisfaction and Loyalty memberships. What do you need to apply? We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. It is essential you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided. With this role you will be working 40 hours over 5 days per week. Perks you deserve. In addition to an hourly rate of £ 11.76 ensuring you are paid for every hour worked, we\u2019ll support you in and out of the workplace by offering: Team-spirited co-workers Up selling Intensives Encouraging management Wellbeing programs Learning and development opportunities A competitive salary Free Gym use Free car parking Meals on duty Generous global hotel discounts for you, your friends and family Employee Assistance Scheme to help guide you through the challenging times in your life Recommend a Friend Length of Service Recognition Life Assurance Cover Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more You\u2019re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you\u2019re important to us and that you\u2019ll make an impact in your role, and for that, you\u2019ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don\u2019t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what\u2019s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.