Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Swindon is a thriving town which has seen a lot of investment in recent years. It has an economy ranking amongst the top 5 UK cities for performance – but without the price tag of larger cities. Located in the heart of the breath-taking Wiltshire countryside, Swindon has become a popular destination for business and leisure visitors alike. The Swindon Marriott Hotel caters for this mix of travellers by providing modern, state of the art facilities with a personal and friendly service.
With its great transport links and ideal location near the hustle and bustle of the historic Old Town area, it's no wonder that the Swindon Marriott has become a leading hotel in the local area and an outstanding example of the Marriott Hotels brand.
An exciting opportunity has arisen in our Front Office Department for a Front Office Supervisor to join our team! The role is a full-time time position of 40 hours over 5 days.
To successfully fill this role, you will ideally possess and demonstrate the following qualifications, behaviours, skills and values:
Previous experience working within a Front Office or similar environment preferred
Opera knowledge preferred
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Able to work alone and within a team
Proficient with the use of computer systems
PROFILE - Customer Focus, Teamwork, Developing People
Education or Certification:
Good level of English essential
Duties and responsibilities:
To complete a full and correct shift handover, with Front Office handover sheets completed and filed.
To be fully versatile with all Hotel facilities and actively promote them.
To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions.
To register guests into the Hotel, taking into account legal requirements, Marriott International Company policies and Marriott standards.
To be able to assist with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
To accept parcels, faxes, messages and any other delivery, both for guests and Hotel, as per procedure.
To be able to assist with queries or requests for information via Front Office e-mail.
To liaise with Housekeeping regarding early arrivals, day lets, extended stays, early departures, room moves and all other special requests.
To be familiar with the daily Conference and Events business in the Hotel.
To handle guest complaints according to the LEARN and empowerment processes
To be able to work shifts on a rota basis, normally 07.00 – 15.30 or 15.00 – 23.00. Occasional shifts in other departments, including night shifts, may be required.
To understand, and comply with, all procedures detailed in the Associate Handbook,
To be involved in people management process including probationary and performance reviews.
To be aware of, and comply with, Hotel image standards.
To understand our Brand Standard requirements, and their implication on the Front Office and Hotel.
What's in it for me?
Giving associates opportunities to grow and succeed is part of the company's DNA. As a company we offer unrivalled career and professional development opportunities.
Some of the fantastic benefits you would be entitled to if you joined Marriott International include:
Meals on Duty
Discounted Marriott hotel rates and Food & Beverage
Earn up to £150 for recommending a friend to work for us
Reward & Recognition programmes
Apply now to Start your Journey!
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.