FRONT OFFICE RECEPTIONIST

Job description

Key tasks

The Front Office Receptionist will be responsible for front desk service to the guests, include check in and check out for the guest. They will provide the Cousu Main services to the guests, to ensure they will have an excellent experience to remember. It is the most important front-line ambassador for the customers of the hotel. Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.Greets and is courteous to all guests, uses eye contact and well communicate with others, always provide a courteous and professional service all times.To maintain good working Relationships with your colleagues, and all other departments.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.Establish good public relations with all guests.Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.Maintain good knowledge of the hotel facilities.Provide guest with all information about our hotel facilities and attractions.Provide guests with the most accurate and up to date information at all times.To provide guest best service as well as handle the daily reservations and check-in and check-out of guests. To enrol Le-club member, to introduce the member benefits and check the points for the members. Welcomes and assigns rooms to hotel guests according to reservations made.Provide check-in, billing check, exchange room, extend room, early check-In or check-out.To change the room or exchange the foreign currency according to the police & process for the guest.Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Center for process.