Front Office Internship

Job description

Please note that this position is only for current students pursuing a Hotel Management degree.

This internship is available for a minimum period of 5 months.

 

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find us: the Amsterdam Marriott Hotel. 

Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout. 

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our ‘Meetings Imagined’

We are looking for an enthusiastic, passionate and creative Front Office Trainee! Do you enjoy working with people, are you passionate about the hospitality industry and do you always take the extra mile for our guests? Then we are looking for you!

During your internship you will learn how to check-in and check-out our guests according to the Brand Standards of Marriott International. Handling of guest complaints and requests and to follow-up on this will be a daily task. You will learn how to register the Marriott Rewards Member to create loyalty with our guest and how to recognize and prepare the stay for these loyal guests. During your internship you will be active in up-selling of guests, which has a financial reward for you as an associate, and you will assist the Front Office Supervisor with the daily tasks according to the checklist. At the end of your internship you will have knowledge about the reservations systems Opera and MARSHA. 

 

What are your responsibilities?

·  Check-in and check-out our guests according to the Brand Standards;
·  Handling all the tasks off the daily checklist;
·  Update the profile notes of our guests in Opera;
·  Stay in contact with the Housekeeping department;
·  Respond on guest’s requests and providing information;
·  Strive to continually improve guest satisfaction’;
·  Follow up on guest complaints and make sure that the involved departments are informed;
·  Recognize our Reward Members and make sure they have a brilliant stay;
·  Provide excellent customer service by being readily approachable for all guests.
·  Preparing the end-of-the-day reports during the Night Shifts;
·  Prepare the check-ins for the airline crews during the Night Shifts.

 

Who are you?

·  Student of the hotel school or other relevant education;
·  Looking for an internship for a minimum of five months;
·  Enthusiastic, independent and a team player;
·  Passionate about the hospitality industry and the ability to make things brilliant;
·  Punctual and strong organization skills; 
·  Flexible in working different shift, like: AM, PM and during the nights; 
·  Good communicative and social skills, fluent in English and preferable Dutch.

 

What do we have to offer you?

·  A monthly trainee allowance of €750;
·  A professional environment to work in and the opportunity to learn from others in the highest segment of the hospitality industry;
·  Being part of the biggest hotel company in the world and career possibilities within Marriott International;
·  Personal coaching and training to support your internship;
·  Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
·  Discount on Food & Beverage up to 50% in Marriott Hotels worldwide; 
·  Free meals in our Staff Cafeteria;
·  Participation in several training session provided by our on property Learning Manager; 
·  Free use of our Health Club; 
·  A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
·  We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings;
·  The possibility to participate in our Trainee Meetings to share your experience and learn about the possibilities within Marriott.

 

Interested?

Are you the perfect fit for the internship position? Please let us know why you want to be part of our team! For more information, take a look out our website:  www.marriott.com/careers . 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.