Front Office Associate

Job description

An exciting opportunity to start your career journey with Marriott Hotel's. Come and join our Front Office team at the four star Marriott Forest of Arden and develop your career while providing a professional and energetic service to our members and hotel guests.

In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40 and just four miles from Birmingham NEC, Airport and International Train Station.

The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant, Cast Iron Bar and Grill. Marriott International is the worlds’ largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities.

This elegant Marriott Hotel is one of the top UK Leisure destinations with two golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts, a fully equipped fitness centre and our relaxing Cedarwood Spa with 8 treatment rooms.

Desired profile

Qualifications :

Job Summary

Your role as a Front Office Associate you will be expected to supply the highest possible level of customer care and service whether in the public eye or in the Heart of the House, liaise with various departments specifically housekeeping for the daily allocation of rooms. You will be an informative member of the team educating guests on knowledge of hotel rates, special rates, local areas/tourism and the hotels facilities and grounds. You will learn how to understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent. You will be operating the telephone and using a PC along with the Micros system. As a Front Office Associate you will be responsible for all payment transactions on the shift and become an integral part of the team. It is crucial that you withhold an accuracy of attention to detail as any you will be solefully responsible for any discrepancies which when spotted must be reported as a matter of urgency to your shift manager. All Marriott policies on cash, key and all controls must be adhered to and followed consistently throughout your department and the hotel as a whole.

Clean and maintain all areas through the lobby and front office areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Support with general enquiries regarding the hotel grounds and facilities as well as any front office specific queries.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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