Front Office Associate (12 month fixed term)

Job description

Worsley Park Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts.

This highly acclaimed hotel is recognised as one of the leading Hotel & Country Clubs in the North of England. Worsley Park boasts an award winning, championship golf course along with the recently launched ‘Grill in The Park' restaurant, offering modern, fresh cuisine in a rustic setting.

Positioned as Manchester's Metropolitan Country Club, Worsley Park attracts a diverse business mix including weddings, large conference and groups, leisure and many sports teams. With great leisure facilities and spacious, well appointed guest rooms, modern food and beverage outlets and meeting spaces with a high focus on culinary excellence.

Worsley Park is located near to Manchester United Football Club, Media City UK, The Trafford Centre and the many cultural, shopping and social attractions of the city centre.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Desired profile

Qualifications :

Job Summary

The role of the Front office host is to provide the highest possible standard of check in and out experience to our guests and to serve as an efficient point of contact during their stay. This involves welcoming and acknowledging all guests according to company standards. To answer inquiries from guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Other duties include entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations. Handle incoming and outgoing mail, including date stamping and distributing incoming mail.

Transmit information or documents using a computer, mail, or facsimile machine and operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Create and maintain computer and paper-based filing and organisation systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.