Front office Agent - Marriott - Tokyo - Wizbii

Front office Agent

  • By Marriott
  • Tokyo (日本)

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Seeked profile

Qualifications :

Job Summary

MISSION/ 使命

Attend to guests' satisfaction, including, but not limited to, registration, checkout and cashiering.
ゲストの満足度向上に注意を払い、チェックイン、チェックアウト、キャッシャー業務などを行う。

RESPONSIBILITIES/ 責任

·  “For a Better You” brand concept aims to reinforce the Westin positioning around wellness, communicate our signature programming, and use high impact creative to drive consumer interest and education of the Brand's “elements of well-being” ウェスティンのブランドコンセプト“For a Better You”をウェスティンの6つのシグネチャープログラムを柱にゲストに関心を高めさせ、ウェスティンのポジショニングを強化させることを目指します。

·  Register guests into the computer, verifying reservation, address, and credit information.
ゲストの予約や住所、支払い情報を確認してコンピュータに登録する。

·  Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. ゲストをSPGプログラムに勧誘し、全てのSPGメンバーに対してレベル確認およびそれにともなう特典を提供する。

·  To achieve maximum sales from all sales opportunities by promoting hotel sales and in-house facilities through upselling and cross-selling in accordance with the business plan.
ビジネスプランに則り、館内施設の利用を促すなどのアップセルを行い、あらゆるセールスチャンスを捉え最大限の売上達成に努める。

·  Accept payment for guests' accounts both at the time of registration and at checkout.
チェックイン、チェックアウト時の支払い業務を担当する。

·  Maintain a house bank and make a deposit and accurate report of receipts daily. Exchange currency for guests. ハウスバンクを管理し、日々入金および領収書の正確なレポートを作成する(キャッシャーオーディット業務)。また、ゲストに対して外貨両替をおこなう。

·  Maintain key of safety deposit boxes. セーフティールームの鍵の管理をおこなう。

·  Post various charges as requested. 必要に応じて各種売上のポスティングをおこなう。

·  Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. ファックスやメールの処理、ホテルや周辺施設に関する情報をゲストに提供するなど、コンシェルジェ業務を補佐する。

·  To be ready general knowledge of the city where hotel is located and its attractions. To be ready extensive knowledge of the hotel, its services and facilities. 一般的な周辺施設や東京に関する知識および、ホテルのサービスや施設に関する広い知識を持つ。

·  Book reservations for those guests who approach the Front Desk.
フロントで依頼されたゲストの予約手配をおこなう。

·  To report and communicate accurately with the shift In-charge regarding guest inconveniences and service complains. ゲストのサービスに対してのクレームや不手際について、速やかに、また、正確シフトインチャージに報告する。

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
この職務記述書はこのポジションの全ての職務を記載するのが目的ではなく、主要な責任を明確にするものである。

KEY COMPETENCIES/ 特に必要とされる能力

·  Guest Service Orientation/ お客様第一主義
·  Verbal and Written Communication Skills/ コミュニケーション能力(口頭、筆記)
·  Reliability and Accuracy/ 信頼性と正確さ
·  Comprehension and understanding of the hotel's policies and procedures/
ホテルの方針、手続きに関する理解
·  English Proficiency/ 英語力
·  Computer Proficiency (Word, Excel, PowerPoint and other necessary hotel systems like Opera)/ コンピュータ技術能力(ワード、エクセル、パワーポイント、その他オペラなどのホテルで利用されているシステム)

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