Offers “Marriott”

Expires soon Marriott

Front Desk Supervisor

  • Greater London, United Kingdom
  • Hotels - Restaurants

Job description

Allow the London Marriott Hotel Kensington to set a new standard for 4-star accommodation. Featuring an unparalleled location in Kensington, our hotel allows for convenient exploration of London's best-known landmarks, including Hyde Park, the Natural History Museum and Kensington Palace. All of our guest rooms and suites are furnished with luxurious bedding, an ergonomic workspace, high-speed Wi-Fi and a variety of entertainment options, while our on-site amenities will provide everything you require for a rejuvenating stay in London. Our contemporary design includes a seven-story atrium which is home to Cast Iron Bar & Grill which offers tantalizing modern British dishes and the bar serves curated craft beers and cocktails. Consider hosting your next business event our 4-star hotel; we boast almost 5,000 square feet of intelligent, contemporary venue space, terrific planning and catering services and cost-saving complete day packages. Discover the difference at the London Marriott Hotel Kensington.

Desired profile

Qualifications :

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Make every future a success.
  • Job directory
  • Business directory