Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, DSJ Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Processes guest check-in and check-out in a hospitable and friendly manner

Provides good customer service

Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing.

Delivers all guest messages, mail, and packages in a timely manner

Maintains accurate guest and room status information by completing through reviews as assigned

Greets persons entering establishment immediately and directs or escorts them to specific destinations

Operates front desk equipment including but not limited to: Switchboard and PMS

Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase

Maintains consistent communication especially with all departments

Completes necessary shift paperwork and ensures accuracy for: shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms or checklists assigned

Verifies credit cards for authorization using electronic acceptance methods

Closes guest accounts at time of check out and assures satisfaction

Researches and attempts to resolve guest complaints or problems within the established guidelines

Completes the reservation process for both guest rooms and meeting rooms

Assists with cleaning up the lobby and monitoring the breakfast bar

Produces 2 potential sales leads though internet research each week

Completes coaching calls as required

Stocks and maintains product inventories for Suite Shop/Market

Performs all other duties as may be assigned by management

Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments

Oral communication - speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Participates in meetings.

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure

Time Management - Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Hourly Pay. Marriott Employee Discount Form upon hiring. $12 - $14

This company is an equal opportunity employer.

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