Offers “Marriott”

9 days agoMarriott

Franchised Russian Speaking Guest Experience Host

  • SEYCHELLES
  • Teaching

Job description

Posting Date Apr 29, 2021
Job Number 21041531
Job Category Rooms & Guest Services Operations
Location North Island a Luxury Collection Resort Seychelles, Ile du Nord, North Island, Seychelles, Seychelles VIEW ON MAP
Brand The Luxury Collection
Schedule Full-Time
Relocation? Y
Position Type Non-Management
Located Remotely? N

Additional Information: This hotel is owned and operated by an independent franchisee, ASW Hospitality AG. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

GUESTS

*Welcoming and hosting of guests for the duration of their stay

*Manage all daily guest activities and movement

*Create a welcoming atmosphere base on their Nationality, Preference and Request

*Meet and greet the guests in the venue when they arrive in piazza/public space/after water activity

 

OPERATIONS & INNOVATION

*Pre-plan guest itinerary base on their request and/or purpose of visit 

*Create and maintain a warm welcoming display/atmosphere in the North Island

Boutique

*Create a unique dining experience with the Food and Beverage department

*Create a unique experience with the villa butler 

*Ensure that all surrounding public areas are neat and maintained as per standard

*Manage the Hotel Switchboard and the Hotel Telephone System

*On Call at Night – Only when working on Late Shift

 

FINANCE

*PMS – Property Managing System (FIDELIO)

*Manage Charges/payment/Reservation on Property Managing System

*Sending out Revenue Report

*Update Follow up on any discrepancies,

*Post any transactions needed

*Ensure all check*in and check*outs are done

*Ensure all pending PM are followed up

*Run end of the day/night audit procedures on Fidelio every morning by 08h00 and send daily reports to MD, GM, FC, Operations Managers and HOD’s

*Compile the weekly banking batch

*Monthly Boutique Stocktake

*Check daily capture of prelists and generated revenue (bar, spa, boutique, and where necessary helicopter charters for day trips, boat charters and road transfers)

*Ensure the accuracy of the charges to the guest folios, ensuring that the sum of revenues due to accounts receivable from the various departments (i.e. Beverage, Rooms, Boutique, SPA) found on the department control sheets / prelists equals the sum of the charges made to the guest folios.

*Assist with sales in the North Island Boutique

*Verify revenue from all sources is accurately balanced on Fidelio and Micros.

*Verify revenue is splitting correctly

Job Requirements

* Private Luxury Island experience * minimum 1 year

* Fidelio knowledge

* Marriott International experience is strongly preferred

* Fluent Russian and English language

 

This company is an equal opportunity employer.

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