Franchised Group Housing Coordinator

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Columbia Sussex Corporation . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The Boston Marriott Quincy is searching for a multi-facet individual to join our team. This associate will have several roles, the first being a Group Rooms Coordinator, secondly a phone Reservationist and lastly some Revenue Coordinator tasks.

Group Rooms Coordinator/ Reservationist / Revenue Coordinator

Group Rooms Coordinator

·  The Group Rooms Coordinator is responsible for entering group room blocks in the booking system (Marsha, PMS, CITY, One Yield), group room reservations and in-house reservation calls.
·  Maintain accurate filing system for groups and ensure that each group block is traced.
·  Enter, modify and update group block information in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
·  Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, and internally.
·  Working with sales for entering and maintaining group rooming lists, group blocks and billing instructions. Reservationist

·  Processes reservations by email, telephone, fax or central reservation systems referral.
·  Processes reservations from the sales office, other hotel departments, and travel agents.
·  Knows the type of rooms available as well as their location and layout.
·  Knows the selling status, rates, and benefits of all packages plans.
·  Knows the credit policy of the hotel and how to code each reservation.
·  Prepares letters of confirmation.
·  Communicates reservation information to the front desk.
·  Processes cancellations and modifications and promptly relays this information to the front desk.
·  Understands the hotel policy on guaranteed reservations and no-shows.
·  Processes advance deposits on reservations, no-show and late cancellation fees.
·  Tracks future room availabilities on the basis of reservations.
·  Prepares expected arrival list for front office & sales office use.
·  Assists in preregistration activities when appropriate.
·  Monitors advances deposit requirements.
·  Handles daily correspondence. Responds to inquiries and makes reservations as needed.
·  Makes sure that files are kept up to date.
·  Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow associates.
·  Getting information about areas of interest in order to target more clients in particular seasons.
·  To be aware of all front office procedures and assist with reception duties when required.
·  Marriott experience preferred. Revenue Coordinator

·  Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
·  Daily pick-up analysis, strategy adjustments and reporting.
·  Work in liaison with hotel sales and reservations departments as a team.
·  Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points.
·  Any other reasonable requests made by management.
·  Forecast and communicate occupancy to hotel team.

Must have at least 2 years experience with Marriott operating systems.

This company is an equal opportunity employer.

frnch1