Offers “Marriott”

Expires soon Marriott

Franchised Front Office Supervisor

  • Middleton (Greater Manchester)
  • Administration

Job description



Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please Apply Online at : www.atriumhospitality.com

Desired profile



Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

"Assist with the day-to-day management and oversight of the operations of the Guest Services Department while demonstrating a strong commitment to personalized guest service excellence.

RESPONSIBILITIES :

·  Ensure the smooth operation of the Guest Services Department in concert with and in the absence of the Guest Services Manager, ensuring that all standard operating procedures pertinent to Guest Services are followed.
·  Ensure that exceptional levels of guest service are being provided to guests, and Atrium standards are being applied, through the coordination of exceptionally friendly, professional and seamless reception, registration, and account settlement resolution for all hotel guests.
·  Demonstrate knowledge of all services/features, hotel facilities, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities in order to promptly and accurately respond to guest inquiries.
·  Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
·  Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
·  Assist with the development and management of repeat guest and VIP service programs.
·  Recognize and seize all opportunities to increase guest loyalty, employee satisfaction and profitability.
·  Ensure that financial goals of the department and the hotel are being met.
·  Assist with monitoring and controlling labor expenses and other divisional expenses such as supplies and equipment.
·  Assist in the recruitment process for guest services associates, evaluate individual associate performance, and determine performance improvement, advancement and training needs.
·  Perform all other duties assigned.
·  High school diploma or equivalent preferred
·  2-4 years of Front Office or Guest Services experience.
·  Prior supervisory experience a plus.
·  Must be able to work a flexible schedule to include evenings, weekends and holidays.

This company is an equal opportunity employer.

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