Offers “Marriott”

Expires soon Marriott

Franchised Front Office Supervisor

  • Boston (Suffolk County)
  • Administration

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at: http://smrtr.io/KEi7Eg

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Renaissance Hotel at Patriot Place is seeking an engaging, friendly and detail oriented Front Office Supervisor. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

Primary Responsibilities:

·  Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
·  Ensures front office staff and management are properly trained to standards and able to carry out the operations of each department.
·  Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
·  Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
·  Review work procedures and operational problems to determine ways to improve service, performance, or safety.
·  Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
·  Provide Leadership / Mentoring to Front Office Team.
·  Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
·  Review and respond to daily operational demands as it relates to the hotel.
·  Monitor security of public areas of the hotel.
·  Establish par levels for supplies and equipment.

Qualifications

ADDITIONAL REQUIREMENTS :

·  Marriott systems knowledge strongly encouraged
·  Highly motivated individual with strong leadership skills
·  Excellent time management skills
·  Strong organizational skills
·  Strong customer service orientation and skills
·  Creative problem solving skills
·  Experience making presentations in front of groups

Additional information


Colwen Hotels offers a total rewards and compensation package for eligible associates that includes:

·  Opportunities for advancement and career growth
·  Warm and supportive work environment
·  Earned Personal Time Off and first year Personal Days
·  Holiday Pay
·  Jury Duty and Bereavement Pay
·  Hotel Discounts
·  Competitive Wage and hotel position incentives (i.e. Perfect Sell rewards)
·  Medical, Dental and Vision Insurance
·  Company-funded Health Reimbursement Account
·  Flex Spending Account
·  Voluntary Life Insurance and Disability Insurance
·  401(k) retirement plan with Employer Match after one year of employment

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

This company is an equal opportunity employer.

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