Franchised Front Desk Supervisor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail -

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Luckey's Management, Inc.. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

·  Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
·  Responsible for hiring, firing and scheduling personnel within the Front Office.
·  Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
·  Ensure that the procedures for guest check-in and check-out are maintained.
·  Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
·  Work with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
·  Show the hotel to prospect clients/ Ensure that the B.E.O is accurate and execute the plan for the meeting room- act as the point of contact for all sales inquires.
·  Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
·  Follow-up on all VIP blocks and inspect room prior to arrival.
·  Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
·  Inspect departure report daily, updating records as necessary.
·  Remain alert, courteous and helpful to the guests at all times.
·  Cover shifts in-need when a call-out is made by a front desk agent.

BASIC FUNCTION :The Front Office Supervisor is responsible for the daily quality and accuracy of the work produced by the Front Office Staff. The highest standards of operation relating to guest satisfaction are to be maintained through the overall operations of the Front Office

Job Requirement

·  Two - Three years experience as an Front Office Supervisor
·  Must be able to communicate effectively.
·  Able to work well with guests to resolve problems in a positive manner.
·  2 Years Knowledge of Fosse

This company is an equal opportunity employer.

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