Franchised Front Desk Supervisor
Chelsea (Washtenaw) IT development
Job description
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply online at : http://smrtr.io/QYVK
Desired profile
Qualifications :
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Description
The Residence Inn by Marriott in Chelsea /Boston Logan Airport is seeking an engaging, friendly and detail oriented Front Desk Supervisor. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.
GENERAL RESPONSIBILITIES:
· Assist in the interviewing and strong performance supervision of front office associates.
· Ongoing review of staff to ensure adherence to established policies and procedures
· Process check-in and check-out, verify billing, create reservations, and process special requests
· Knowledge of hotel property, local attractions to assist guests.
· Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
· Compliance with Federal & State Labor laws
· Ensure that all complaints regarding service and/or accommodations are investigated and resolves
· Monitor budgets and payroll records and review financial transactions to ensure appropriateness
· Ongoing analysis of processes for continuous improvement/efficiency
· Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
· Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
· Balance cost controls with exceptional guest service and associate satisfaction
· Maintain STRICT key controls
Qualifications
· Two year college degree or equivalent hospitality experience (at least one year front desk supervisory experience
· Cash Handling experience
· General Accounting knowledge
· TIPS Certification (within 6 months)
· Strong Leader of people
· Proficient in English language.
· Intermediate to advanced computer skills (experience with xx systems)
· Familiar with common computer software programs
· Must be willing to work holidays
· May require overnight stays
· Some work in office
· Must be willing to work varied hours
This company is an equal opportunity employer.
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