Franchised Front Desk Supervisor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via e-mail at :

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Stevens Holtze Corporation d/b/a Stout Street Hospitality . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description




The Magnolia Career Experience

The Magnolia career experience is a partnership of your talents, skills and personality with our resources, service success and professional standards. Our facilities exhibit the beauty of historic preservation furnished with modern styling. We are not a collection of workers in a mass of square footage. We are entrepreneurs in a unique environment of our own creation. We are committed to service to our guests, employees and community. Every employee in the Hotel will embrace success. We are diverse in opinion, culture and life experiences.

Duties & Functions of the Front Office Supervisor

The Supervisor will assist the Front Office manager in daily shift supervision of front office operations ensuring guest service and administrative efficiencies are seamless. Other highlights of the duties and functions of the Supervisor include:

·  Supervise front office in the absence of the Front Office Management to ensure that proper guest service is provided. Keep the FOM/DO aware of all front office situations that occurred during the shift through verbal communication, e-mail or log book. Assist in the training new front office staff and assist in providing on-going training to front office staff. Assist in monitoring cash flow and credit operations of the desk while maintaining accuracy in account handling, reconciling any discrepancies and PCI guidelines compliance and guest confidentiality. Be knowledgeable regarding front office and hotel emergency procedures and appropriate actions to take for such emergency situations. Use a sense of discretion and professionalism when handling guest complaints, make adjustments on accounts when warranted.

The Magnolia Offerings

We believe our career experience offers opportunities for professional success. We like to couple the professional success by offering benefits for personal enrichment such as:

·  Medical, dental and vision health plans. 401k profit sharing plan. Paid vacation time and paid holidays. Educational assistance program. Complimentary shift meal. Discounted parking or free public transportation pass. Success Incentive bonus program

Magnolia Hotels. Pure Hospitality.

Job Requirements

·  Magnolia Desired Qualifications for the Assistant Front Office Manager
·  Previous FD supervisory experience in a full service hotel or resort operation. Ability to train, mentor and monitor new front office employees. Cash handling and credit card processing experience including ability to balance accounts. Ability to interact in a professional and courteous manner with a broad cross-section of guests regardless of the service situation. Ability to maintain guest confidentiality and front office security.

This company is an equal opportunity employer.

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