Franchised Front Desk Supervisor

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at: https://atriumhospitality.com

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

BASIC JOB FUNCTION:




PM Front Desk Supervisor




Supervise and train the front desk associates. To greet guests in a pleasant, professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, and resolves guest requests.

RESPONSIBILITIES:
·  Greet guests in a warm and friendly manner
·  Recommend hotel amenities and local attractions
·  Resolve guest requests
·  Create a productive and positive atmosphere at the front desk
·  Assist with training new associates
·  Constantly audit all desk work for accuracy and consistency and coach and counsel staff when appropriate.
·  Work with front desk agents to balance drawer at the end of each shift and ensure completion of shift checklist
·  Check-in and check-out guests and process payments
·  All other duties as assigned
MINIMUM REQUIREMENTS:
·  Two years hotel front desk agent experience required.
·  Must be flexible to working days, early mornings, evenings, weekends and holidays
·  Previous supervisory experience preferred
·  High school diploma or equivalent preferred

This company is an equal opportunity employer.

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